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Project Manager & Lead Business Analyst

Dorina Mihai

Turning complexity into clarity — I bring 7+ years of experience driving Agile delivery, stakeholder alignment and digital transformation across telecoms, aviation and technology.

7+Years in Tech
350K+LinkedIn Impressions
SAFe®Certified Agilist
9+Multinational Clients
Dorina Mihai
SAFe® POPM & Agilist
About

About Dorina

I'm a Project Manager & Lead Business Analyst with over 7 years in the tech industry, combining technical expertise with a deep understanding of customer dynamics to drive business outcomes.

I'm a certified SAFe Product Owner / Product Manager and Agilist, passionate about stakeholder collaboration, process optimisation and delivering value through technology.

I turn complexity into clarity — and make complex things simple.

I have experience creating technology benchmarks, dashboards and reports that inform strategic decisions, enhance customer experience and improve digital performance.

English Spanish Romanian

Business Analysis

Requirements, stakeholder engagement & process improvement.

Agile & SAFe

Scaled delivery across multidisciplinary teams.

Reporting & Benchmarks

Dashboards that inform strategic decisions.

Release Management

Governance & alignment across teams and suppliers.

Career

Professional Experience

Over the past seven years, I've delivered measurable impact across telecoms, aviation and digital platforms.

Project Manager Jul 2026 – Present
Tech Mahindra
  • I'm currently driving project delivery, planning and stakeholder coordination in a global technology consulting environment.
  • I apply Agile and SAFe practices to support successful, on-time delivery.
Lead Business Analyst 2025 – 2026
NTT DATA · VMO2 Wholesale
  • I defined a standardised, end-to-end Release Management lifecycle for VMO2 Fibre & Wholesale, driving consistency and governance across internal teams and suppliers.
  • I led cross-functional stakeholder engagement with Release Managers, suppliers and senior leadership to align the new framework.
  • I developed and standardised reporting templates, improving executive-level release visibility.
CX Manager / Business Analyst 2024 – 2025
NTT DATA · VMO2 API Portal
  • I collaborated with the client to analyse and define content for an API portal, ensuring timely delivery and client satisfaction.
  • I translated complex technical documentation into clear, accessible language for developers and non-technical users.
  • I demoed and presented the new developer portal face-to-face to ISPs.
Senior Analyst 2023 – 2024
NTT DATA · British Airways
  • I identified and addressed website conversion issues through research, A/B testing and user behaviour analysis.
  • I developed technical and SEO benchmarks, delivering strategic recommendations that improved site speed, mobile responsiveness and visibility.
  • I delivered hands-on Adobe Target training to over 30 client developers.
Engineer 2021 – 2022
NTT DATA · British Airways, Vodafone & Scottish Power
  • I collaborated with cross-functional teams globally to improve website performance measurement and customer behaviour analysis.
  • I gathered requirements and led refinement sessions with senior stakeholders.
  • I supported tag management implementation and quality testing to ensure data accuracy.
Earlier Career
Analyst · NTT DATA · British Airways
Sep 2022 – Apr 2023
Junior Engineer · NTT DATA · Roadstone & Vodafone
Mar 2020 – Sep 2021
Junior Solutions Analyst · NTT DATA · DeBeers, MoreThan & Admiral
Mar 2019 – Feb 2020
Deployment Consultant · SilverStorm (Spain)
Jan 2019
Web Developer · Freelance
Jan 2018 – Mar 2019
English–Spanish Translator · Freelance (Coursera)
2015 – 2018
Expertise

Skills & Expertise

Business Analysis & Stakeholder Engagement

Agile Project Management & SAFe

Process Analysis & Improvement

Release Management

Technical & SEO Benchmarks

Adobe Target & Data Analysis

Training & Presentations

Stakeholder Reporting

Web & Digital Analytics

Scrum & Agile Leadership

SAFe® POPMProduct Owner / Product Manager
SAFe® 6 AgilistScaled Agile Inc.
Adobe TargetBusiness Practitioner Professional
Sprinklr ServiceVoice Fundamentals — only UK-certified
Google Analytics 4Individual Qualification
Tealium iQTag Management Product Certified
Education

Education

Diploma in Information Technology (Level 6)

London School of Planning and Management

2026 – 2027 (in progress)

Diploma in Information Technology (Level 5)

London School of Planning and Management

2021 – 2022

Diploma in Information Technology (Level 4)

London School of Planning and Management

2020 – 2021

UNED–HUAWEI Cloud Computing & Big Data

Universidad Nacional de Educación a Distancia (UNED)
Beyond the CV

Beyond the Day Job

Technology & Innovation Advocate

I've generated 350K+ LinkedIn post impressions over 7 years, sharing insights and mentoring others.

Code First Girls Volunteer

I volunteered as an instructor, teaching HTML, CSS, JavaScript, Bootstrap and GitHub.

DST & PD&E Showcase Lead

I led cross-practice initiatives to bring visibility to our diverse clients and inspire a shared sense of purpose.

DST Newsletter & Intranet Lead

I managed the DST newsletter and internal SharePoint site for 5 years, supporting the Head of Practice and leadership team.

NINGEN Network Member

I collaborated internationally and hosted a seminar on ethical, trustworthy AI.

Women In Tech Finalist

Recognised as a finalist for my contribution to technology, innovation and inclusion in the industry.

Feedback

What People Say About Me

"It has been a pleasure working with you on the API Portal. You ran all meetings efficiently, keeping us aligned to the meeting goals and sprint objectives."

Senior Product Manager B2B2C Wholesale, VMO2

"Dorina has been an exceptional support to the team. Her work on the Release reporting templates has been particularly valuable — clear, well-structured, and easy to adopt."

Head of Department, Fibre & Wholesale Capability, VMO2

"Dorina consistently demonstrated strong leadership, effortlessly organising and leading refinement sessions. Her tireless efforts and attention to detail had a lasting impact."

Visual Designer, Tangity (NTT DATA)

"You were instrumental during our collaboration. The client handpicked YOU to be part of a bigger workstream. It does not get any better than that."

Senior Manager, App Engineering, NTT DATA

"Dorina brings unmatched energy and enthusiasm to every project. Her exceptional communication skills and ability to connect with an audience played a crucial role in our team's success."

AI Solutions Architect, Bell Integration

"Dorina has a natural ability to bring people together and keep everything running smoothly. Her communication is always clear, thoughtful and professional, making stakeholder collaboration easy and productive."

Consultant, Baringa

Let's Connect

Interested in working together or learning more about my experience? Let's connect on LinkedIn.

Visit my LinkedIn profile